Reference

What Our Legal Terms Mean for Your Account

These terms set out how your 5h55 account works, what you are agreeing to when you use this platform, and how eligibility is determined based on your local law and region.

Eligibility depends on local lawAccount terms apply on registrationbKash, Nagad, Rocket covered under payment termsContact us to request any changesBangladesh-region access conditions apply
5h55 What Our Legal Terms Mean for Your Account
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights Explained

We take account security and data handling seriously. Here is what that looks like in practice — how we store your information, what we do with it, and how you can act on your rights as a user in Bangladesh.

Data Retention

We retain account data only for as long as required under applicable policy. You can request details of what we hold and ask for deletion where the law permits.

Cookie Use

Cookies are used to keep your session active and to remember your preferences across mobile and desktop. You can adjust cookie settings from your browser at any time.

Account Security

Your account is protected with OTP verification tied to your registered mobile number. We never ask for your bKash, Nagad, or Rocket PIN through any support channel.

Requesting Changes

To update personal details, request a data export, or raise a correction, contact support via live chat or email with your account ID and the specific change you need.

LEGAL CONTACT PATHS

Reach Us About Policy or Account Questions

If you need to raise a legal query, request a copy of your data, or flag a concern about how your account has been handled, our support team is here to help. Reach out through any of the channels below and we will respond with the relevant policy information or escalate your request to the appropriate team.

Team online

Live Chat

Start a live chat session directly from the platform. Suitable for urgent account or policy questions that need a fast response from our team.

Email Support

Send a detailed written request to our support address for formal policy queries, data requests, or account-related legal concerns that need documentation.

Account Help Centre

Access the help centre from your account dashboard to find policy documents, terms updates, and wallet-specific conditions for bKash, Nagad, and Rocket.

Answers to What People Actually Ask About Our Terms

These are the questions we get most often about our legal terms, account eligibility, and how our policies work in practice for users in Bangladesh.

Eligibility depends on your local law and the region you are accessing from. We recommend checking what applies to you before opening an account, as we cannot determine this on your behalf.

Payment terms cover how deposits via bKash, Nagad, and Rocket are processed, how disputes are raised, and the verification steps that apply before a withdrawal is released.

Contact our support team by email with your account ID and a data request. We will confirm what we hold and provide it in line with our retention and privacy policy.

You can request account closure and data deletion through our support channels. We process these requests subject to any legal obligations that require us to retain certain records.

We will notify you of material changes to our terms via your registered contact details. Continued use of the platform after notice is taken as acceptance of the updated terms.

Raise the matter through live chat or email support, quoting your account ID and a short description of the issue. Our team will review the case against our account terms and respond formally.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.