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How 5h55 Handles Your Personal Information

When you open an account with 5h55, we collect only what we need to run your account and process payments through bKash, Nagad and Rocket.

Account data protectedbKash, Nagad, Rocket payment details securedYou can request data access anytimeNo unnecessary data collectedApplies to eligible regions only

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DATA HANDLING PRACTICES

How We Keep Your Information Safe

Security is not just a checkbox for us. From the moment you link a bKash or Nagad wallet to your account, that payment data is handled under encrypted connections and never stored as plain text. Here is how we approach the four areas that matter most to you.

Payment Data Security

bKash, Nagad and Rocket transaction references are encrypted in transit and at rest. We never store your full mobile wallet PIN or full payment credentials on our servers.

Cookie and Session Control

Session cookies keep you logged in across mobile and desktop. You can clear them via your browser settings. Preference cookies remember your language and wallet choice between visits.

Account Data Retention

We hold your account data for as long as your account remains active. Once you close your account, we retain only what applicable law requires us to keep, then delete the rest.

Your Right to Request Changes

You can request a copy of your data, ask us to correct inaccurate details, or ask for deletion via live chat or email. We confirm receipt and act within the timeframe local law requires.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete the personal data we hold on your account, contact our support team directly. We respond to data requests through the channels below. Availability may vary by region, and all requests are handled subject to local law and eligible-region requirements.

Live Chat Open the chat window from your account dashboard. Our team can verify your identity and walk you through a data access or correction request.

Email Support Send your data request to our support address listed in your account settings. Include your registered mobile number for faster verification.

Account Settings Some data preferences — like cookie settings and marketing contact choices — can be updated directly inside your account profile without contacting support.

What We Collect and Why It Matters

5h55 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when you create your account — name, contact details, and the payment method you choose, whether that is bKash, Nagad or Rocket. We also record transaction references tied to those wallets so we can verify deposits and withdrawals against your

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account history. Device data — browser type, operating system, session timestamps — is logged automatically to keep your account secure across mobile and desktop sessions. We do not sell your personal data to third parties. We share only what is necessary with payment processors like bKash,
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Nagad and Rocket to complete a transaction, and with service partners who help us run the platform under strict data-handling agreements. Cookies are used to maintain your login session and remember your preferences between visits. You can manage cookie settings in your browser at any time.
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All data handling is subject to applicable law and the eligible regions in which 5h55 operates. If local law in Bangladesh restricts certain data practices, those restrictions take precedence over any general policy language here. We retain your account data for as long as your account
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is active or as required by applicable legal obligations.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data on 5h55

These are the questions we hear most often about how your personal information is managed. Each answer reflects how we actually operate — not boilerplate language.

We collect your name, contact details, registered mobile number and the payment method you use — bKash, Nagad or Rocket. Device and session data is also recorded automatically for account security.

We share payment references only with the relevant wallet provider — bKash, Nagad or Rocket — to process your transaction. We do not sell or share your data with unrelated third parties.

Contact us via live chat or the email address in your account settings. Verify your identity with your registered mobile number and we will process your request under applicable local law.

Yes. Submit a deletion request through live chat or email. We will remove your data after confirming your identity, retaining only what local law or legal obligations require us to keep.

Session cookies maintain your login across devices. Preference cookies remember your wallet choice and settings. You can manage or clear cookies through your browser settings at any time.

Yes. Access and data handling depend on your local law and eligible region. Where Bangladesh law sets stricter requirements than our general policy, those local rules take precedence.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 5h55 Handles Your Personal Information

How We Keep Your Information Safe

Payment Data Security

Cookie and Session Control

Account Data Retention

Your Right to Request Changes

How to Reach Us About Your Data

Common Questions About Your Data on 5h55

01 What personal data does 5h55 collect when I open an account?

02 Does 5h55 share my bKash or Nagad payment details with anyone?

03 How do I request a copy of my personal data?

04 Can I ask 5h55 to delete my account data?

05 How does 5h55 use cookies on mobile and desktop?

06 Does Bangladesh law affect how my data is handled on 5h55?

Privacy Policy

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