Reference

What You Agree To When Using 5h55

These terms set out the rules that apply to your 5h55 account — from opening it to making deposits via bKash, Nagad or Rocket and requesting withdrawals.

Account eligibility appliesLocal law and region rules applybKash, Nagad, Rocket coveredOne account per personTerms updated with notice
5h55 What You Agree To When Using 5h55
ACCOUNT INTEGRITY

How We Uphold These Terms on Your Account

Every measure below reflects a specific commitment under these terms — not a general promise. Account security, payment verification and data handling all operate within the framework set out here. If something changes, you will be notified through your registered contact before it takes effect.

Identity Verification

We verify account details before processing withdrawal requests. This step protects your wallet and ensures payments reach the correct bKash, Nagad or Rocket account.

Data Handling

Account data is held securely and used only for the purposes described in these terms. We do not share your details with third parties outside the scope stated here.

Term Change Notice

When we update these terms, a notice goes to your registered contact. Continuing to use your account after the effective date means you accept the revised terms.

Dispute Process

Payment disputes — including those involving Rocket or Nagad transactions — follow a documented review path. We request transaction records and respond with a clear outcome.

CONTACT PATHS

Reach Us About These Terms

If a specific clause is unclear or you need to raise a concern about your account under these terms, our support team is the right place to start. You can reach us through live chat, email or our mobile support line — all three paths connect to the same account team who handle terms-related queries.

Team online

Live Chat

Open chat directly from your account dashboard. The team handles terms queries, account disputes and wallet verification questions from Bangladesh accounts.

Email Support

Send a detailed query to our support address. Include your account ID and the clause you are asking about so we can respond without back-and-forth delays.

Mobile Help

Access support through the mobile browser version of 5h55. The same team responds whether you contact us via phone screen or desktop — no separate queue.

Frequently Asked Questions About These Terms

Real questions from accounts in Bangladesh about what these terms mean in practice — from wallet payments to account suspension and how to request a change.

Yes. Every deposit and withdrawal — whether through bKash, Nagad, Rocket or Bank Transfer — falls under these terms. Payment-specific rules are noted in the relevant account wallet section.

No. These terms allow one account per person. Duplicate accounts may be suspended and balances reviewed. If you think an error has created a duplicate, contact support immediately.

We send a notice to your registered contact before material changes take effect. If you continue using your account after that date, we treat it as acceptance of the updated terms.

Contact support via live chat or email with your account ID and the relevant Rocket, Nagad or bKash transaction reference. Our team follows a documented review path and confirms the outcome in writing.

Access and eligibility depend on your local law and eligible region. These terms apply to your account activity on 5h55, but lawful access in your jurisdiction is your own responsibility to confirm.

Email our support team or use live chat and mention the clause number or topic. Include your account ID so we can respond specifically to your account context without unnecessary delays.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.